My Rant on Customer Service

Today I would like to blog about customer service.  Many salons certainly take pride in their excellent customer services, but let me be the judge of that. 

You, stylists have tough work days, you're constantly on their feet, working on client after client.  It's tough to always have a friendly, professional composure when you are always dealing with difficult clients and face the risk of an unsatisfied customer.  Which is why you take it out on a poor girl like me who gives you a follow up call. 

A stylist's aura and mood can really affect the atmosphere of the salon and the way clients perceive you.  Even something as simple as how you're handling a phonecall may reveal much about your attitude, your professionalism and how passionate you are at doing your job.  I believe stylists should thank me for calling them because I am prodiving them with information about new products that they would not have known about otherwise.  It's up to the stylists to order or not but new knowledge should always be appreciated.  You need to be aware of new products and services.  I've spoken to a stylist who claims to have been in the industry for decades and have never heard of a Japanese Straightening treatment, and spoke to me as if I had made that whole thing up to trick her into buying something.  She probably have her share of hanging up on people. 

I am not a customer, but I am certainly human and can judge your professionalism based on how you're speaking to me.  You are opened for business, and I am making a business related phone call, which was agreed on when you first contacted us to requested a sample kit.  I've had my share of making follow-up calls to salons and I am quite disappointed in the way stylist handle unknown callers.  I may not be calling for an appointment but a potential client would be completely turned off by a rude: "Who's speaking" or "Not interested" and "Take me off your calling list" as a greeting. And before you decide to hang up on a customer rep from a company who sent you a FREE generous sized sample kit, your clients could be watching and listening to your every word.  Your professionalism can come off as very fake if you reveal that nasty side.  And women are great at sensing this kind of nastiness. 

This blog post may be harsh.  I am not criticizing anyone in particular, this is based on my experience so far at my first job ever.  I do not take any rude comments personally but I do know that I will not be visiting that salon if I ever come across it. 

I personally let all my cold callers finish what they have to say before I kindly reject, unless it's an automated system.  I acheive the same results without having a random person hating my guts.  People are just doing their job and of all professions, stylists should be the most understanding.